The training and skill set of security guards is the most important factor for the success and failure of a security company. Some companies treat security guard services as providing a body that will just be there in the best case scenario. As the economy has crumbled, crime has increased and security guards have faced increasingly difficult situations. Training and improving security officer decision making and communication skills has become more important than ever.
Some security companies including some of the biggest companies in the industry invest most of their resources into a great sales force while they hire security guards off the street and send them to work the next day. Security Guards must take a class to obtain a guard card, but that class does not teach how to make the right decision in a dangerous situation.
I have been a security consultant for many years and I tell my clients that they pay a lot of money for the security of their property. Therefore they should keep two things in mind when making a decision security companies on which contractor to hire. Firstly, they should not necessarily decide to hire the cheapest company out there. The client will be paying $13.00 per hour and to just save a dollar per hour they will hire a company that will provide untrained security officers with horrible communication skills. Secondly, a client should always meet with the sales consultant of the company and ask questions about hiring practices, training practices and employee turnover.
If you are paying a good amount of money for security services than you should have the peace of mind that you have hired a company that trains their guards well and keeps them accountable. Ask the representative of the company how security officers are held accountable. A good company will hire their security officers with a minimum two years of experience and keep training them. Thorough background checks and employment history checks should be the norm. The security company should provide classroom and on the job training for their security officers.
The company should assign a security consultant to each client, who will be the direct contact person for the client in case changes have to be made to the service or something is not going the way it should. Many companies will send out their best sales people to meet potential clients, who will disappear as soon as the contract I signed. Clients should make sure that they know who to go to if they need to make changes to their service. That will save them from a lot of frustration. Many security companies are irresponsive in case of emergency, which defeats the purpose of hiring a security provider for the clients.
A good company should present a clear hiring and training plan for new employees and a clear and comprehensive training plan for existing security guard. They should also make sure that the client meets all supervisors and security consultants that will be involved in securing their property. That will enable the client to call the right person without hassle in case of need. Hiring a security company is not difficult, but one should be aware of asking the right questions otherwise it could end up being a disaster.